Clear policies.
A more confident experience.

01 / DATA

Privacy policy

Wusum Store uses your data to operate your account and orders and to contact you about delivery. We do not sell customer data or use it for targeted ads within the site.

What data do we use?

• Account data: your name, email address, and identity information shared through Google sign-in when enabled.
• Order data: selected usernames, order code, amount, discount, payment and delivery status, and notes you provide for our review team.
• Support data: messages you send to Wusum’s assistant or support team. An assistant message may be sent to an external service to process it and generate a reply. Do not send passwords, verification codes, card details, or other sensitive information to the assistant.
• Local technical data: your browser stores session data and some cart items locally to make the site easier to use. We also save your choice to accept or reject Google analytics for future visits.

Why do we use and share data?

We use data to create and verify accounts, save orders, collect payments, arrange username transfers, answer support requests, protect the service from misuse, and resolve disputes.

• We use technical services to manage accounts, orders, and profile information.
• We use Google Analytics 4 and Google Ads through Google tag. The tag starts with analytics and advertising storage denied. For visitors in the European Economic Area, United Kingdom, and Switzerland, we send no page or purchase events to Google until they consent to analytics. Elsewhere, analytics runs by default and can be rejected at any time. We do not enable advertising storage or retain click identifiers for more than 90 days without your advertising consent. You can change your choice through Privacy settings.
• PayPal and Cryptomus: These providers process and verify payments. You enter payment details on the chosen provider’s gateway; Wusum does not request them in support chats.

Service providers, including Google when you consent, may process data using infrastructure outside your country. Their own terms and policies also apply. We share only what is needed to provide the requested function, protect rights, or comply with applicable rules.

Retention and requests about your data

We keep account data while the account is in use, and order and payment records for as long as needed for delivery, customer support, accounting, dispute resolution, or legal obligations. We do not set one retention period for every record type; we use these criteria to delete or reduce data when it is no longer needed.

You may request access, correction, or deletion of your data, subject to applicable law, through Wusum support on Telegram. We may reasonably verify your identity and retain necessary order records for dispute resolution or legal compliance.

We take reasonable steps to protect data, but no electronic transmission or storage method can be guaranteed absolutely secure. Review the policies of payment and authentication providers before using them.

02 / ORDER

Sales and delivery terms

Orders and prices

• Store prices are in US dollars. The final price and any additional charge, if applicable, appear before you are redirected to a payment gateway.
• We review the username’s status and price when you create an order. If the listing is no longer available, we stop payment and tell you the available options.
• An order is not considered paid until the payment gateway confirms success and the store updates its status.

Delivery

After payment is confirmed, an order code appears. Contact Wusum support through an official channel and give the code to a support representative, who will arrange the transfer. We confirm the listing details before the transfer begins. Delivery may use Wusum’s transfer tool or involve transferring the complete WhatsApp account, according to the option you accepted.

We aim to contact you and begin processing within 1–3 business days after payment confirmation. If delivery is not completed within 5 business days, you may wait for a written update or request a full refund under the cancellation and refund policy below.

Make sure your contact information is correct. Do not share your password or verification code with the automated assistant or anyone outside an official support channel. Your use of the account after transfer must comply with WhatsApp’s terms and applicable law.

03 / REFUNDS

Cancellation and refunds

• Before transfer begins: You may ask to cancel. If Wusum has not begun the transfer, we cancel the order and refund the full amount to the original payment method.
• If availability or transfer fails: If the username is unavailable or we cannot transfer it, you may choose a full refund or another listing. We do not substitute a username without your consent.
• Delivery delay: If transfer is not completed within 5 business days of payment confirmation, you may request a full refund instead of waiting.
• After transfer is complete: A change of mind alone does not allow cancellation after successful delivery. Your mandatory rights under applicable law, and remedies for non-delivery, duplicate charges, or proven defects, remain in effect.

Approved refunds are sent through the payment provider. The time for funds to appear depends on the provider and your bank; we cannot guarantee processing times outside our control.

To request cancellation or a refund, contact Wusum support on Telegram through the official support chat. Share your order code with a support representative only, never the automated assistant.

These terms apply alongside mandatory laws and consumer rights that protect you. They do not waive any right that cannot legally be waived.